To continue efforts to promote data-informed decision-making and increased transparency, the Office of the New York State Comptroller (OSC) created a new NYC311 Monitoring Tool drawing from the NYC311 dataset to include neighborhood-level insights on monthly requests by complaint type.
The Tool allows the user to identify certain agencies or complaint types experiencing a high public demand for service and geographical concentration of such service demands. NYC311 covers a vast array of non-emergency services, spanning more than two dozen agencies and issues that include housing, parking, noise, waste, air quality and other quality-of-life items.
NYC311 maintains a public dataset of all submitted service requests and is made available on NYC OpenData. The 311 dataset is automatically updated daily and provides real-time insights on demand for government services. The Tool presents the data as is, which could include multiple requests for a single issue that skew totals. The data also includes service requests from non-residents, which are labeled as such in the Tool.
OSC’s report includes a summary of the data processing methods OSC used to develop the Tool and some examples of the insights users can glean from it.
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