DiNapoli Report Identifies Trends in Causes of Subway Delays
Subway on-time performance (OTP) last year and in the first half of 2025 remained better than in 2019, but the causes of delays have changed as riders have returned. The Metropolitan Transportation Authority (MTA) has an opportunity to further improve performance and reduce troubling delays by targeting the main issues slowing down trains, including planned maintenance work, police and medical issues on trains and platforms, and signal and subway equipment problems according to a new report released by State Comptroller Thomas P.