Overview
From $56,807 to $72,429 Annually
110 State Street
Albany, NY 12236
Minimum Qualifications
You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.
Transfer:
For 70.1 transfer to Employees’ Retirement System Examiner 3, SG-15, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-13 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
Provisional and/or Non-Competitive promotion (NCP) qualifications:
You must be a qualified employee of the Office of the New York State Comptroller; AND have had one year of permanent competitive or 55-b/55-c service as an Employees’ Retirement System Examiner 2, SG-12 (formerly Employees’ Retirement System Examiner 3, SG-12).
Provisional and/or NCP notes:
If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law.
If the number of interested candidates who meet the promotional qualifications is more than three, the agency; at its discretion, may nominate one or more of the candidates for a provisional promotion under the provisions of Section 65 of the Civil Service Law.
Duties
Case Processing
- Reviews, approves and finalizes service retirement cases and other priority cases for the Division.
- Acts as a liaison between the Service Credit and Case Resolution Section and various processing units to obtain service credit and other information necessary to close cases.
- Acts as a resource to ERSE 1 and ERSE 2 employees responsible for processing Service Credit Review cases, as well as service retirement recalculations and finalizations cases.
- Reviews and approves Service Credit, as well as cases pertaining to service retirement recalculations and finalization for accuracy.
- Requests and reviews payroll certifications from employers and member files.
- Conveys quality assurance expectations to staff to ensure timeliness and accuracy are maintained.
- Periodically reviews service crediting computations, feedback, and reports detailing benefit projections, service retirement recalculations and finalizations, and Service Credit Review cases completed.
- Works with supervisory staff to develop and maintain reports that determine the progress made by the Service Credit and Case Resolution Section and identify areas in need of improvement.
- Discusses problems and suggests corrective measures to staff.
- Oversees clerical employees as necessary.
- Resolves phone calls from customers with questions of the most complex nature, escalated beyond the scope of first level representative training and experience.
- Responds to customer complaints by clarifying and reiterating information given previously by staff.
- Research points of law and administrative interpretations to provide detailed answers to the most complex questions.
- Ensures that Retirement System information is regularly communicated to our customers.
- Conducts necessary training of staff, both within the Service Credit and Case Resolution Section and throughout the Division, for subject matter that needs to be provided to our customers in a timely manner.
- Attends Division meetings regarding legislation and relays this information both to the Service Credit and Case Resolution Section and our customers.
- Acknowledges, responds to, and approves customer email inquiries and written correspondence from customers.
- Research answers for accuracy.
- Responds to the most complex customer inquiries via email or written correspondence through use of proper grammatical English, with concise, thorough, and well-written responses in a standardized business format.
- May review email responses prepared by subordinate staff for accuracy, grammar, spelling, and punctuation.
- Develops standardized answers to Frequently Asked Questions.
- Develops appropriate recommendations of refinements of procedures to management that will improve customer service throughout the Division.
Knowledge, Skills & Abilities
- Has knowledge of laws, rules, regulations, legal opinions, and established written procedures of New York State and Local Retirement Systems.
- Able to communicate complex benefit information to Systems members, demonstrating excellent listening, written and verbal communications skills
- Able to prepare, understand and interpret written materials
- Familiar with the principles and practices of administrative and technical supervision
- Skilled in arithmetic reasoning and able to perform high level complex calculations
- Able to cross train, coach, mentor and transfer knowledge of benefit calculations to staff
Additional Comments
Telecommuting
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.
Reasonable Accommodation
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
Some positions may require additional credentials or a background check to verify your identity.
OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:
- A state pension with vesting after five years’ service
- Comprehensive medical, dental and vision insurance available to all employees and their dependents
- Flexible spending accounts for dependent and health care
- Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
- Public Service Loan Forgiveness (PSLF)
- NYS Deferred Compensation plan
- Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
- Holiday and paid time off
- Shift and geographic pay differentials
- A committed continuous learning environment
- Informational Brown Bag sessions
- Wellness at Work Programs to promote employee health and wellness
- OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
- And much more
David Heaphy
P: (518) 474-1924
F: (518) 486-6723
[email protected]
Division Contact
Katrina Connelly
[email protected]
To Apply
Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications. Reference Item #07376(Multiple)-DJH on your cover letter for proper routing. Documents must be sent as unlocked and accessible attachments.
Items included: 07376, 07522