Office Assistant 2 (Customer Service)

Applications Due: 12/13/2024 | Division: Executive Direction Operations | Salary Range: From $41,399 to $50,884 Annually

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Overview

Occupational Category

Clerical, Secretarial, Office Aide

Salary Grade

Grade 09

Salary Range
From $41,399 to $50,884 Annually

Bargaining Unit

ASU - Administrative Services Unit (CSEA)

Employment Type

Full Time

Appointment Type

Contingent Permanent

Jurisdictional Class

Competitive Class

Travel Percentage

Workweek

Mon-Fri, 7:00AM - 6:00PM

Location
800 North Pearl Street
Menands, NY 12204

Hours Per Week

37.5

Flextime Allowed

Mandatory Overtime

Compressed Workweek Allowed

Yes

Telecommuting Allowed

Yes

Qualifications

No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.

There are no minimum qualifications for this position, please review the desired competencies section of this posting for desired qualifications.

Other Ways to Qualify:

You're currently reachable on the the appropriate eligible list for this title,
You're eligible under the 55 b/c program,
To determine if you're current Civil Service title is eligible for transfer to this title, visit the Career Mobility website. Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Duties

Answer calls directed to the Office of Unclaimed Funds Communication Center

Answer calls from claimants, Reporting Organizations, and other interested parties such as finders, attorneys, etc.
Answer questions related to claim status and expected processing timeframes.
Assist with claim form completion and required documentation.
Identify property for Process by Phone (PBP) eligibility.

Process claims.

Perform database searches using information provided by claimants.
Establish claims.
Input claimant contact information (name, address, phone number).
Identify and link claim properties.
Determine and request in writing (generate correspondence) for required proof and documentation or recommend payment according to agency rules, regulations, policies and/or procedures.

Answer emails directed to the Office of Unclaimed Funds Communication Center.

Read and interpret e-mails and attached correspondence.
Drafts responses.
Attach images to appropriate claims.
Request check status when necessary and complete change of address notifications.

Assist in training and helping OA1s in performing their duties.

Assist OA1s in answering difficult calls, emails, and processing claims.
Work with the UFE 1 on development and performance plans for OA1s.

Knowledge, Skills & Abilities

Excellent communication skills – writing and verbal
Good computer skills
Customer service experience
Comfortable working in a team environment
Familiarity with unclaimed funds

Additional Comments

Telecommuting

The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.

Reasonable Accommodation

The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.

Equal Opportunity Employment

The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

To Apply

Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications. Reference Item #06149-JCF on your cover letter for proper routing.