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NEWS from the Office of the New York State Comptroller
Contact: Press Office 518-474-4015


DiNapoli: Over One Million New Yorker Households Are Not Connected to Broadband

Developments at Federal Level Provide Opportunity to Improve Availability, Access and Affordability

September 14, 2021

The state has made progress in making high-speed connections available to New Yorkers, ranking second in the U.S. in the percentage of the population with broadband available in their neighborhood, but more than one million, or 13.8%, of households do not have access or a subscription to home broadband services, according to a report released today by State Comptroller Thomas P. DiNapoli.

“Reliable, high-speed internet is a necessity to effectively work, communicate and learn in our society and that was made crystal clear during the COVID-19 pandemic when millions of New Yorkers turned their homes into schools and workplaces,” said DiNapoli. “The state has taken significant steps to make broadband available to most New Yorkers, but there is still a digital divide in rural parts of New York and for low-income New Yorkers who don’t have access or are unable to afford a home subscription. High-speed connections are an imperative for economic development and equal opportunity.”

DiNapoli’s analysis finds many predominantly rural areas remain underserved by broadband infrastructure. In addition, approximately 1 in 3 New York households with income less than $20,000 lacked access to broadband at home. As of 2019, the greatest share of households lacking access was in New York City.

Map of New York State with counties colored in varying shades of red.

Interactive Map

View a map of New York State that breaks down the percentage of population without broadband available by county.

Only a limited number of households had higher-speed subscriptions that were essential during the pandemic, as stay-at-home orders led to sharply increased amounts of data transmitted simultaneously. While 86.2% of New York households had access to broadband at speeds of at least 25/3 megabits per second (Mbps), only 13.5% of those had home broadband subscriptions at faster speeds of at least 250/25 Mbps in 2019.

Some households upgraded their subscriptions to accommodate increased demands within their homes during the pandemic; however, other New Yorkers may not have had that option due to a lack of availability of higher-speed connections or affordability concerns. While the pandemic highlighted these disparities, enhancing broadband is important not only for equity but also for long-term economic competitiveness.

DiNapoli urged the state to craft a detailed strategy that can leverage federal funding provided under the American Rescue Plan and new funds that may be provided under the infrastructure bill currently before Congress. He said the plan should:

  • Accelerate universal availability of the highest speed connections, including in rural areas where there are currently no providers or only one option for service. The state should look to the future and plan for the deployment of gigabyte (1000 Mbps) connections. This will require both upgrades to current infrastructure systems, as well as deployment of new technology;
  • Enhance access for low-income households. Solutions should focus on both residential properties and community institutions, including schools, libraries and parks; and
  • Improve affordability, particularly for low-income residents. 326,000 households in New York have already benefited from the Federal Communication Commission’s (FCC) Emergency Broadband Benefit Program, which currently provides a $50 per-month subscription subsidy and a one-time discount on a computing device. State leaders should advocate for it to be extended or made permanent during the ongoing federal infrastructure negotiations.

"Comptroller DiNapoli’s report makes clear that too many New Yorkers are going without quality, affordable internet access, and we are especially lacking true competition in the marketplace," said Rep. Antonio Delgado (D-19th Congressional District). "The American Rescue Plan was a broadband down payment. Now Congress must pass an infrastructure package to ensure all upstate residents have affordable and accessible internet. I will keep fighting until we get this done."

“I want to thank Comptroller Tom DiNapoli and his team for conducting this comprehensive report on the status of broadband in New York state and for an audit I called for back in 2019, prior to the COVID-19 shutdown, where it became clear to every New Yorker just how essential adequate broadband access is to live, learn, work or stay healthy,” said Assemblymember Didi Barrett (D-Dutchess/Columbia counties). “The findings confirm much of what many of us here in the Hudson Valley already knew: far too many of our neighbors lack access to the broadband needed to function, let alone flourish, in the 21st century. Availability is not the same as access and it is clear that we still have a long way to go to ensure that every New Yorker, regardless of where they live, has access to reliable and affordable internet service.”

“The ongoing pandemic has underscored the deep importance of reliable and equitable internet access in our communities,” said Hudson Mayor Kamal Johnson. “This new and detailed report from Comptroller DiNapoli’s office offers valuable insights for us all into how we can continue to improve local broadband availability.”

“The acceleration of universal availability of the highest-speed connections statewide, especially in rural communities, along with enhanced broadband access for low-income households and improved affordability, are all smart goals worthy of strong bipartisan support at the local, state, and federal levels. Without question, New York must make it easier and more affordable for broadband providers to expand. I’m proud to be part of this important effort and thank State Comptroller DiNapoli for this comprehensive report,” State Sen. Daphne Jordan (R,C,I-Halfmoon) said.

Broadband Availability

New York has done well in deploying broadband infrastructure at the standard speed of 25/3 Mbps. In 2019, the state ranked second in the country with 98.7% of the population in areas with broadband compared to a national average of 95.6%, according to the FCC. At least one provider offering high-speed broadband of at least 250/25 Mbps speeds was available to 98.3% of New York’s population; however, provider competition is lacking, which may make consumer costs higher.

The report noted that the FCC considers an area “served” if a service provider reports that it has made broadband infrastructure available to a particular census block, even if service is not necessarily available to every location on that block. As a result, these figures may overstate broadband availability, but remain the best data available on infrastructure deployment.

The state’s deployment of broadband infrastructure has reduced the number of New Yorkers without broadband available from a reported 518,000 to 253,000 people between 2013 and 2019.

Key findings:

  • Approximately half of those without broadband available were downstate: Long Island (25%), New York City (12%) and the Mid-Hudson Valley (12%).
  • The Capital Region had the lowest number of people in the state without broadband available at 3%, or approximately 6,000 people.
  • Broadband was not available to 1.3% of New York’s population. Regionally, this varied from a high of 5% in the North Country to a low of 0.4% in New York City.
  • Availability rates were lowest in counties with greater shares of population living in areas classified as rural. Counties with the highest percent of population without broadband available were Allegany (23.4%), Cattaraugus (17.9%) and Hamilton (14.7%).

Broadband Access

While broadband availability indicates a geographic area has been wired for that service, access to broadband indicates that a household has a subscription for services, including cellular service. In New York, the gap between availability and access was significant: while about 253,000 people did not have broadband available in their neighborhoods, over 1 million households, or 13.8%, did not have access or a subscription as of 2019. Almost half of all households without broadband access were in New York City.

Broadband Access Rates by New York State Region, 2019

NYS Region Total Households Households Without
Broadband Access
Share of Households Without Broadband Access
North Country 162,690 31,387 19.3%
Mohawk Valley 194,408 35,317 18.2%
Central NY 305,678 52,369 17.1%
Southern Tier 251,445 41,790 16.6%
Western NY 594,617 96,826 16.3%
New York City 3,211,033 513,812 16.0%
Finger Lakes 491,662 72,893 14.8%
Capital Region 445,346 60,586 13.6%
Mid-Hudson 831,316 103,056 12.4%
Long Island 949,542 87,730 9.2%

Major findings:

  • In 2019, the share of households without broadband access varied from a high of 19.3% in the North Country to a low of 9.2% on Long Island.
  • Those without access tended to have less than a high school education, have income below $20,000, or are age 65 and older.
  • In 2019, approximately one in three New York households with income less than $20,000 lacked access to broadband at home. Access rates improve as income improves, leading to a wide disparity between households with income less than $20,000 and those with income greater than $75,000 – 36.2% lacked access compared to 4.5%, respectively, in 2019.
  • Those age 65 and over lacked access at almost three times the rate of New Yorkers ages 18 to 64. Nearly one quarter of older New Yorkers lacked access in 2019, compared to 8% of those ages 18 to 64. However, access improved more for older New Yorkers between 2015 and 2019 than for those in other age groups.
  • Almost 5% of those with a bachelor’s degree or higher lacked access in 2019 compared to 26.7% of New Yorkers with less than a high school education; however, access rates improved by 11.3% for the latter group between 2015 and 2019.


Availability, Access and Affordability: Understanding Broadband Challenges in New York State

Track state and local government spending at Open Book New York. Under State Comptroller DiNapoli’s open data initiative, search millions of state and local government financial records, track state contracts, and find commonly requested data.