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Heat and Hot Water Complaints
… water. Insufficient heat can pose safety risks, especially for vulnerable populations, and the use of kitchen ovens and … agency. Its Code Enforcement Division is responsible for ensuring that residential building owners comply with … municipal service system, which is then forwarded to HPD for its response. HPD considers a heat and hot water …
https://www.osc.ny.gov/state-agencies/audits/2020/09/24/heat-and-hot-water-complaintsDiNapoli: System Glitch Left Too Many NYC Heat & Hot Water Complaints Ignored
… or hot water is a hazard that is supposed to be addressed in 24 hours, but the city’s Department of Housing … DiNapoli. “It is unacceptable that families could be left in the cold because of a database flaw that went unnoticed … complaints to be unique, often mistakenly. For example, in fiscal years (FY) 2018 and 2019, auditors found 5,019 …
https://www.osc.ny.gov/press/releases/2020/09/dinapoli-system-glitch-left-too-many-nyc-heat-hot-water-complaints-ignoredState Comptroller DiNapoli Releases Audits
… of payments made through the contractor responsible for serving vehicles. Further, the contractor data does not include sufficient detail needed for the department to adequately monitor vehicle repairs and … expenses but, rather, relies on each facility or office for accurate reporting. Department of Health - Medicaid …
https://www.osc.ny.gov/press/releases/2022/09/state-comptroller-dinapoli-releases-auditsHeat and Hot Water Complaints (Follow-Up)
… housing. HPD’s Code Enforcement Division is responsible for ensuring that residential building owners comply with the … (NYC311). Complaints are automatically forwarded to HPD for response. HPD considers a HHW complaint addressed if, … of 2 to 3 days – with many cases taking 4 days or more – for complaints to be inspected. The audit also found that HPD …
https://www.osc.ny.gov/state-agencies/audits/2022/07/13/heat-and-hot-water-complaints-followMonticello Joint Fire District – Fiscal Operations (2017M-80)
… the District’s financial condition and Treasurer’s duties for the period January 1, 2015 through January 17, 2017. … Fire Commissioners. General fund budgeted appropriations for 2017 total over $2 million. Key Findings The Board … the levels of fund balance to be maintained or thresholds for reserves. Although the Board established a financial and …
https://www.osc.ny.gov/local-government/audits/fire-district/2017/07/14/monticello-joint-fire-district-fiscal-operations-2017m-80State Comptroller DiNapoli Releases Municipal Audits
… and failed to use most of the appropriated fund balance for operations. Auditors determined the board did not … payments and public authority data. Visit the Reading Room for contract FOIL requests, bid protest decisions and …
https://www.osc.ny.gov/press/releases/2020/08/state-comptroller-dinapoli-releases-municipal-audits-0Efforts to Collect Tolls and Fees Using License Plate Images and Law Firms
… and commuter rail services. TBTA’s total operating revenue for 2016 was approximately $1.9 billion. In November 2012, … an efficient way to collect tolls, provide seamless travel for drivers, and benefit the environment. While the toll … booths remained, there were no Bridge and Tunnel Officers for toll collection or other services. Under AET, as the …
https://www.osc.ny.gov/state-agencies/audits/2018/07/11/efforts-collect-tolls-and-fees-using-license-plate-images-and-law-firmsDiNapoli Releases New Tool for Monitoring NYC 311 Complaints
… are heaviest by type and location should make it easier for advocates, agency officials and policymakers to identify … focused.” As measured through NYC311 requests, the demand for city services has surged in recent years. Calls to 311 … crosswalks, bike lanes, sidewalks, bus stops or parking for people with disabilities. Noise complaints reached over …
https://www.osc.ny.gov/press/releases/2025/05/dinapoli-releases-new-tool-monitoring-nyc-311-complaintsConferences — Actual and Necessary Expenses – Travel and Conference Expense Management
… 5 authorizes local governments and school districts to pay for the actual and necessary expenses of travel, meals, … defined as a convention, conference, or school conducted for the betterment of any local government or school … unreturned surplus must be deducted from the employee’s salary or other money owed to the employee. If the cash …
https://www.osc.ny.gov/local-government/publications/travel-conference-expense/conferences-actual-and-necessary-expensesEfforts to Collect Tolls and Fees Using License Plate Images and Law Firms (Follow-Up)
… public transit services. TBTA’s total operating revenue for 2020 was approximately $1.669 billion. According to New … and Tunnel Authority at the regularly established places for collection of such tolls.” Cashless tolling is used at …
https://www.osc.ny.gov/state-agencies/audits/2021/10/07/efforts-collect-tolls-and-fees-using-license-plate-images-and-law-firms-followPlymouth Fire District – Controls Over Financial Activity (2014M-211)
… to examine the District’s oversight of financial activity for the period January 1, 2013 through June 16, 2014. … Board of Fire Commissioners. The general fund budget for the 2014 fiscal year totaled $145,078. Key Findings The Board does not have policies and procedures for cash receipts. The Board does not review bank statements …
https://www.osc.ny.gov/local-government/audits/fire-district/2014/10/03/plymouth-fire-district-controls-over-financial-activity-2014m-211Kenilworth Fire District No. 2 – Financial Activities (2017M-17)
… and reported and that District money was safeguarded for the period January 1, 2015 through December 27, 2016. … Board of Fire Commissioners. The general fund budget for 2017 totaled approximately $690,800. Key Finding The …
https://www.osc.ny.gov/local-government/audits/fire-district/2017/03/31/kenilworth-fire-district-no-2-financial-activities-2017m-17Pultneyville Fire District – Internal Controls Over Financial Operations (2015M-80)
… and the related reconciliations and canceled check images. The Board did not complete, or contract with an … and the related reconciliations and canceled check images. Ensure that the Treasurer’s financial records are …
https://www.osc.ny.gov/local-government/audits/fire-district/2015/06/26/pultneyville-fire-district-internal-controls-over-financial-operationsVillage of Broadalbin - Board Oversight of Cash Receipts and Disbursements (2020M-76)
… not receive or review bank statements or canceled check images to help minimize the risk of unauthorized transactions … periodically reviewing bank statements, canceled check images and bank reconciliations prepared by the …
https://www.osc.ny.gov/local-government/audits/village/2020/08/14/village-broadalbin-board-oversight-cash-receipts-and-disbursements-2020m-76DiNapoli: Thruway Authority Owed More Than $275 Million in Unpaid Tolls and Fees
… taken to implement our recommendations to maximize revenue for the Thruway.” Tolls and related fees make up more than … a warning if their E-ZPass account has a negative balance for over 30 days. If no payment is made in the next 30 days, … of NYS Thruway Authority Finances and Proposed Toll Increases … The states Thruway Authority has to do a better …
https://www.osc.ny.gov/press/releases/2023/05/dinapoli-thruway-authority-owed-more-275-million-unpaid-tolls-and-feesKeeseville Volunteer Fire Department – Financial Operations (2017M-100)
… recorded and reported and Department money was safeguarded for the period January 1, 2015 through January 31, 2017. … not review the bank statements and canceled check images for the bank accounts managed by the Treasurer and Fire … Captain. Department officials did not deposit or account for all donations received or deposit money received from …
https://www.osc.ny.gov/local-government/audits/fire-company-or-department/2017/09/15/keeseville-volunteer-fire-department-financial-operationsTown of Sidney – Supervisor’s Disbursements (2015M-214)
… Supervisor's office for the period January 1, 2014 through June 25, 2015. Background The Town of Sidney is located in …
https://www.osc.ny.gov/local-government/audits/town/2015/11/20/town-sidney-supervisors-disbursements-2015m-214Summitville Fire Company – Cash Receipts and Disbursements (2016M-423)
… Purpose of Audit The purpose of our audit was to determine if Company … that all disbursements were approved and paid to the correct payee in the correct amount. Company officials did not maintain sufficient …
https://www.osc.ny.gov/local-government/audits/fire-district/2017/02/10/summitville-fire-company-cash-receipts-and-disbursements-2016m-423Arkville Fire District – Internal Controls Over Financial Activities (2015M-65)
… Purpose of Audit The purpose of our audit was to determine if … December 31, 2014. Background The Arkville Fire District is a district corporation of the State, distinct and separate from the Town of Middletown, and is located in Delaware County. The District is governed by an …
https://www.osc.ny.gov/local-government/audits/fire-district/2015/07/03/arkville-fire-district-internal-controls-over-financial-activities-2015m-65West Corners Fire Company – Accounting for Cash Receipts and Disbursements (2014M-215)
… in the Company’s financial system, without canceled check images, it could not be verified. Key Recommendations Revise … and receipts. Obtain and review canceled check images to ensure that all disbursements are proper. … Warsaw …
https://www.osc.ny.gov/local-government/audits/fire-company-or-department/2014/12/05/west-corners-fire-company-accounting-cash-receipts-and