Non-emergency 311 calls have increased dramatically in New York City since the COVID-19 pandemic. To increase transparency and help the city respond to growing quality of life complaints, State Comptroller Thomas P. DiNapoli launched the NYC311 Monitoring Tool, an interactive dashboard that will let people see service requests in their neighborhood and help identify where resources may be needed. Along with the new tool, DiNapoli released a report highlighting trends in NYC311 service requests over the past five years. 

“New Yorkers are increasingly contacting 311 to report lack of heat and hot water, excessive street noise and illegally parked cars,” DiNapoli said. “Our new NYC311 Monitoring Tool maps complaints and breaks down the information by neighborhood. Being able to see where complaints are heaviest by type and location should make it easier for advocates, agency officials and policymakers to identify neighborhoods that need help or where resources should be focused.” 

As measured through NYC311 requests, the demand for city services has surged in recent years. Calls to 311 climbed to over 3.4 million in 2024, up 7% from 2023, with certain types of complaints driving the increase. DiNapoli’s NYC311 Monitoring Tool highlights:

• Illegal parking complaints topped over half a million in 2024, a 155% increase since 2019. Neighborhoods like Downtown Brooklyn and Long Island City are seeing triple-digit complaint growth as residents report vehicles being double-parked or blocking fire hydrants, crosswalks, bike lanes, sidewalks, bus stops or parking for people with disabilities.
• Noise complaints reached over 610,000 in 2024, a 19% increase from 2023, disproportionately affecting certain communities. The Bronx saw the highest rate per capita of noise complaints, with the Wakefield and Fordham sections most impacted.
• Heat and hot water complaints rose over 246,700 in 2024, up more than 14% from 2019. The Bronx had more than 192 complaints per 1,000 residents in the Fordham, Bedford Park and Norwood sections. 

DiNapoli’s report found that just 10 of the 186 unique complaint types reviewed accounted for more than half of the total complaint volume each year from 2019 through 2024. Based on the 311 dataset, quality of life issues referred to NYPD (noise and improper use of vehicles), as well as the maintenance and condition of city public spaces (e.g., streets and sidewalks) and residences are, by far, the most frequently demanded non-emergency services. 

The new NYC311 Monitoring Tool filters out duplicate complaints and organizes them by neighborhood to highlight where problems are concentrated and identify trends. The tool will be updated regularly with the latest city data and is available on the State Comptroller’s website. It may be used by the public for local advocacy efforts, elected officials for fiscal and operational planning and response efforts or city agencies for allocating resources. This tool expands on DiNapoli’s New York City Agency Services Monitoring Tool, which when used together can inform staffing and funding levels that may be connected to services not meeting demands, including areas where 311 calls have increased. 

Report 
NYC311 Monitoring Tool 

Reports & Fiscal Tracking Tools 
NYC311 Monitoring Tool 
New York City Agency Services Monitoring Tool