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DiNapoli: LIRR Ridership Is Recovering but Service Improvement Must Remain a Priority
… The Long Island Rail Road (LIRR) is making a steady recovery from the pandemic with growing … ridership, increased service routes into the Grand Central Madison terminal and on-time performance in 2023 that was … delays and cancellations, especially from train problems, is troubling, however, because it comes at a time when LIRR …
https://www.osc.ny.gov/press/releases/2024/07/dinapoli-lirr-ridership-recovering-service-improvement-must-remain-priorityDiNapoli Report Identifies Trends in Causes of Subway Delays
… in the first half of 2025 remained better than in 2019, but the causes of delays have changed as riders have … police or medical response caused 23% of delays in 2024, but were down 7% in the first half of 2025 compared to the … to 534 in 2023 as ridership returned and service increased but were still below 2019 levels. Through June 2025, there …
https://www.osc.ny.gov/press/releases/2025/09/dinapoli-report-identifies-trends-causes-subway-delaysOperational Training and Medical Assessments of Train Crews (Follow-Up)
… Our review of training files for 45 employees showed that only 16 employees (35 percent) received a passing grade of 80 …
https://www.osc.ny.gov/state-agencies/audits/2019/11/19/operational-training-and-medical-assessments-train-crews-followOperational Training and Medical Assessments of Train Crews (Follow-Up)
… line on Staten Island, which runs from the St. George Ferry Terminal to the southern terminus at the Tottenville …
https://www.osc.ny.gov/state-agencies/audits/2019/12/13/operational-training-and-medical-assessments-train-crews-followOperational Training and Medical Assessments of Train Crews
… received a passing grade of 80 or higher on the final test, while 23 employees (51 percent) failed the test and returned to work; for the remaining six employees, … Train Operators and Conductors to have an annual hearing test. Thirty-four of the 49 Train Operators were required to …
https://www.osc.ny.gov/state-agencies/audits/2018/03/01/operational-training-and-medical-assessments-train-crewsMaintenance and Inspection of Event Recorder Units (Follow-Up)
… incident/accident, primarily in cases where the ERUs have only 12 hours of memory capacity before their data is …
https://www.osc.ny.gov/state-agencies/audits/2021/10/21/maintenance-and-inspection-event-recorder-units-followOperational Training and Medical Assessments of Train Crews
… files should evidence satisfactory completion of each test and the Induction Training course overall. This is … Training during our audit period, 61 percent (55 of 90) of test papers were either not graded or missing. In addition, … selected sample of Engineers, 81.7 percent (49 of 60) of test papers for those newly hired and 41.7 percent (30 of 72) …
https://www.osc.ny.gov/state-agencies/audits/2018/03/01/operational-training-and-medical-assessments-train-crews-0Implementation of Train Service to Grand Central Madison
… train service to the newly implemented service and found only a 23% increase in service across all branches. Of the 271 trains added, only 153 trains represented increases in branch service. The …
https://www.osc.ny.gov/state-agencies/audits/2025/06/18/implementation-train-service-grand-central-madisonDiNapoli: As Subway On-Time Performance Falls Behind, Better Plans Needed To Get Trains Back On Track
… during trips (reflected in on-time performance) were only slightly behind wait times at riders’ highest levels of …
https://www.osc.ny.gov/press/releases/2015/08/dinapoli-subway-time-performance-falls-behind-better-plans-needed-get-trains-back-trackTrain On-Time Performance (Follow-up)
… Our prior audit determined that, for calendar years 2013 and 2014, Subways’ reports show actual On-Time Performance … 91.9 percent. For 2013, weekday OTP averaged 80.5 percent and weekend OTP averaged 85.4 percent. For 2014, weekday OTP … Subways lacked a formal process to assess the underlying causes of the delays and develop comprehensive corrective …
https://www.osc.ny.gov/state-agencies/audits/2017/09/27/train-time-performance-followDiNapoli Recommends Ways For LIRR To Get Back On Track
… no communication of when a second train would arrive. With only one exception, when a person was fatally struck by a …
https://www.osc.ny.gov/press/releases/2018/08/dinapoli-recommends-ways-lirr-get-back-trackDiNapoli: LIRR On-Time Performance Falls Short
… home again," DiNapoli said. "While the LIRR reports that only a relatively small percentage of trains were late or …
https://www.osc.ny.gov/press/releases/2017/04/dinapoli-lirr-time-performance-falls-shortMaintenance and Inspection of Event Recorder Units
… and whether Transit has a corrective action plan (Plan) to fix ERU deficiencies that are identified. The audit covered … capacity is not up to industry standards. This makes it challenging for Transit to retrieve a download when it is … orders through its system. Transit did not have a Plan to fix deficiencies identified during the maintenance and …
https://www.osc.ny.gov/state-agencies/audits/2019/07/18/maintenance-and-inspection-event-recorder-unitsSubway Wait Assessment
… progress toward its goal of providing reliable service for its customers and federal, State, and local government … at a station beyond their scheduled wait time; Additional Train Time, the average time customers spend on board a train … peak/off-peak service for only weekday service – weekend statistics are not provided on the Dashboard. Key …
https://www.osc.ny.gov/state-agencies/audits/2020/09/03/subway-wait-assessmentUnexpected Delays and Events
… Purpose To determine if the Long Island Rail Road has plans to address unexpected delays or events, including addressing … To determine if the Long Island Rail Road has plans to address unexpected delays or events including addressing …
https://www.osc.ny.gov/state-agencies/audits/2019/02/27/unexpected-delays-and-eventsTrain On-Time Performance
… a day, 7 days a week. The MTA’s website lists schedules for each of the subways’ 20 interconnected lines and three shuttles. Sometimes, a subway train is canceled (i.e., does not depart from the terminal, … line, delays by categories, and on-time performance (OTP) statistics to management and the MTA Board’s Transit and Bus …
https://www.osc.ny.gov/state-agencies/audits/2015/08/12/train-time-performanceState Comptroller DiNapoli Releases Audits
… Rules Refresher Training during the audit period. However, only two of the five had records that supported satisfactory … similar results for the Signals Refresher Training, with only two of eight conductors having records to support …
https://www.osc.ny.gov/press/releases/2018/03/state-comptroller-dinapoli-releases-auditsSelected Safety and Security Equipment at Train Stations (Follow-Up)
… 15, 2019, SIR had 199 Closed Circuit Television (CCTV) cameras, 44 stand-alone local cameras, and 45 Customer Assistance Intercoms (CAIs) – … and repairs on safety and security equipment such as CCTV cameras, CAIs, monitors, and Digital Video Recorders (DVRs). …
https://www.osc.ny.gov/state-agencies/audits/2019/09/06/selected-safety-and-security-equipment-train-stations-followFare Collection
… It extends from three major New York City terminals – Penn Station, Manhattan; Atlantic Terminal, Brooklyn; and … to $29.25. Tickets can be purchased prior to boarding or, for an additional surcharge of up to $6.50, on board the train. The LIRR is authorized by New York State law to …
https://www.osc.ny.gov/state-agencies/audits/2019/11/19/fare-collectionSelected Performance Measures
… MTA: MTA Bridges and Tunnels, MTA Capital Construction, Metro-North Railroad (Metro-North), Long Island Rail Road (LIRR), New …
https://www.osc.ny.gov/state-agencies/audits/2020/01/06/selected-performance-measures