DiNapoli: MTA Must Prioritize Safety and Service to Win Riders Back
The Metropolitan Transportation Authority (MTA) continues to make progress on bringing back riders, but ridership remains well below pre-pandemic levels, putting a major strain on its budget. A report released today by New York State Comptroller Thomas P. DiNapoli highlights key areas of transit service — safety, reliability and frequency — where the MTA can take steps to improve riders’ experience and encourage their return, to effectively fulfil its mission and stabilize its fiscal position.
