Main Banner

NEWS from the Office of the New York State Comptroller
Contact: Press Office 518-474-4015


New York City Tourism Industry Hit Hard by Pandemic, Visitor Spending Drops by 73%

Tourism-Related Tax Revenues for NYC Plunge by $1.2 Billion; DiNapoli To Hold 10:30am Press Conference Today in Times Square

April 28, 2021

The COVID-19 pandemic abruptly halted tourism in New York City, one of the world’s top tourist and business traveler destinations, during parts of 2020, resulting in a dramatic falloff in the number of visitors and creating a steep drop in economic activity, according to a report released today by New York State Comptroller Thomas P. DiNapoli.

DiNapoli said a ten-year period of record growth in tourism came to an end in 2020 as 43.7 million fewer visitors came to the city, a drop of more than two-thirds (66.6 million in 2019 to 22.3 million in 2020), and the industry’s overall economic impact fell sharply from $80.3 billion in 2019 to $20.2 billion in 2020. Employment in the industry also saw a significant decline in 2020 as 89,000 (31.4 percent) jobs were lost from 2019, when employment reached a record 283,200 jobs. DiNapoli said tourists spent only $13 billion in 2020, a 73 percent decline from the prior year, which will cost the city $1.2 billion in lost tax revenues in City Fiscal Year (CFY) 2021.

“The tourism industry is a vital component of New York City’s economy,” DiNapoli said. “Visitors and their spending are essential factors in measuring the health of the economy. The pandemic’s damage to this industry has been staggering and it may take years before tourism returns to pre-pandemic levels. The city and state must help with safe reopening, while targeting relief funds to workers and to hotels, venues, restaurants and other businesses that are unlikely to recover until visitors return.”

DiNapoli said the state and city’s near-term focus remains getting more people vaccinated and reopening attractions and expanding capacity safely. He urged city and state leaders to work with stakeholders to reignite the new normal for New York City’s tourism industry.

DiNapoli’s recommendations include:

  • Build the infrastructure and systems that aid flexible adherence to health and safety guidelines, including the expansion of public space for tourism activities.
  • Analyze and target relief programs, particularly for the accommodation and transportation industries, ensuring existing and new programs reach workers and alleviate short-term pressure for operators from taxes, loan payments or related fees, so that operations may return.
  • Promote tourist activities, including boosting resources for agencies designed to coordinate such activities (i.e., NYC & Company).
  • Target domestic leisure travelers in the short-term, as they are most likely to return first, while developing campaigns to lure international and business travelers in the long-term, as they spend more on average than their counterparts.
  • Accelerate airport enhancements and improve local transportation options.
  • Integrate new and existing technology to make it easier for visitors to arrange and change their itineraries, to make reservations and to avoid lines and help streamline compliance with public health protocols.

"Comptroller DiNapoli's exhaustive report on the pandemic's impact on NYC tourism is an invaluable marker," said Manhattan Borough President Gale A. Brewer. "It shows how much work we need to do to rebuild the sectors affected by the pandemic's massive drop-off in tourism."

"We are seeing clear signs of recovery for New York City's tourism industry, a pillar of the city's economy,” said Donna Keren of NYC & Company. “Prior to the pandemic, the industry saw steady growth. Comptroller DiNapoli's report highlights just how vital tourism is to all five boroughs of New York City, and is also a sobering reminder of how difficult this pandemic has been for our city's tourism industry. It's also a reminder of the opportunity we have to remind people of the incredible experiences that are waiting for them here. We look forward to working with the city and state to bring people back and make New York City the premier tourism destination we know it to be."

“What this study reminds us is just how closely tied the arts and tourism are to New York City’s economy,” said Sandra Karas, secretary-treasurer of Actors’ Equity Association. “Broadway alone contributed $14.7 billion to the economy of New York City before the pandemic, supporting 96,900 local jobs. When a visitor to the city attends a show, they also patronize parking garages, hotels, restaurants, bars and much more. Bringing back the theatre industry will inspire tourists to return to New York City, rebuilding a stronger city than ever.”

“Tourism is the fourth largest employer in New York City and here in Times Square, it is our lifeblood,” said Tom Harris, Acting President of the Times Square Alliance. “With over 60% of Times Square employees living in the outer boroughs, a Times Square recovery is vital for a New York City recovery. We applaud Comptroller DiNapoli's efforts to focus on this vital sector of our economy and support the recommendations made to accelerate a safe return for the industry while also targeting marketing efforts to ensure visitors return to New York City soon and enjoy Times Square again.”

“It’s no secret that New Yorkers famously hate tourists—from the crowded sidewalks, to the slow pace, to the long waits at our favorite restaurants,” said New York City Council Member Keith Powers. “But undoubtedly, New Yorkers are proud to live in a city that is a world destination for our arts, music, culture, and culinary scene. Roadmaps help steer New York City on the path to return. I thank Comptroller DiNapoli for looking at the big picture of tourism’s impact on our city.”

“Comptroller DiNapoli’s report provides an insightful view of the current economic reality of New York City’s tourism sector,” said Rich Maroko, President of the Hotel Trades Council. "Tourism is a critical driver of the city's economy and an essential source of countless middle-class jobs for New Yorkers, including tens of thousands of HTC members. Our union is grateful for Comptroller DiNapoli’s thoughtful analysis of the tourism sector as well as his recommendations for prioritizing its recovery and putting New Yorkers back to work.”

Massive Drop in Tourism Spending

Spending by tourists is a critical driver for tourism industry employment, wages and city tax revenues. DiNapoli estimates after reaching a record high of 66.6 million visitors in 2019 and generating $47.4 billion in spending, the number of visitors to the city dropped by 67 percent and their spending declined by 73 percent in 2020. Tourism-related tax revenue accounted for 59 percent of the city’s $2 billion decline in tax collections, or about $1.2 billion, for CFY 2021. Tourism Economics, an economic forecasting firm, is projecting that visitor spending will return to pre-pandemic levels in five years (2025), while it took three years to rebound after the financial crisis in 2008.

From 1991 to 2019 the number of visitors to the city nearly tripled, with nearly half the growth occurring in the last decade. Domestic tourists have more than tripled in this timeframe, making up just over half of total visitor spending. International tourism has risen steadily over the decades, becoming a more dominant driver in visitor growth since 2009. While the majority of visitors are domestic, international visitors spend four times that of a domestic visitor. International visitors to the city generally spend about twice the amount per visit compared to the average traveler to the U.S., with each Chinese tourist spending an average of $3,000, almost twice the average of any other international visitors.

Leisure travelers account for 79 percent of visitors to the city and 71 percent of the spending. International travelers are more likely to stay in a hotel (76 percent) and primarily visit the city as a destination. Business travelers make up 21 percent of all visitors.

Tourism Employment Dropped Over 30 Percent

By the end of 2019, the industry in New York City had a record 283,200 private sector jobs, accounting for 53.5 percent of the state’s total tourism employment. This was a 35 percent increase from 2009 levels and faster than growth in total private sector jobs (30 percent). DiNapoli estimates employment fell to 194,200 in 2020, a 31.4 percent drop and the lowest level in the city since 2004. Jobs are primarily concentrated in three large sectors: leisure and hospitality (59 percent of tourism jobs), retail (19.3 percent) and transportation (16.1 percent). The top three subsectors (hotels, restaurants and air transportation) account for almost 41 percent of all industry employment.

The majority of the jobs (57.6 percent) are located in Manhattan, with Queens having the second highest concentration with 24 percent. In the last decade, total wages in tourism increased by 81.7 percent, while citywide private wages increased by 64.3 percent. The average annual salary in the industry was $60,400, lower than the city’s private average salary of $97,700. Workers are also more likely to be minorities (66 percent), self-employed (14.4 percent), younger, at an average age of 40, and are more likely to be immigrants, who make up 44.7 percent of the total workforce.

Hotels & Accommodations Hit Especially Hard

DiNapoli has published a series of reports highlighting the impact of COVID-19 on different sectors of the city’s economy. Prior reports have focused on the retail, restaurants and the arts, entertainment and recreation sectors, which are a part of the tourism ecosystem. The two large remaining sectors, hotels and accommodations and transportation, provided 97,800 jobs and $4.5 billion in wages in 2019.

As a share of the tourism industry in New York City, accommodations is the largest component by employment and wages, representing 18.4 percent of employment, 21.1 percent of wages and 4.8 percent of firms. Because of the pandemic in 2020, this sector lost nearly half of its employment base (23,813 jobs or 46 percent).

According to the Department of City Planning, in January 2020, there were 705 hotels with a total of 127,810 rooms. As of October 2020, more than 37,000 hotel rooms in the city remained closed, with 10 percent permanently shut down. Prior to the pandemic, hotel occupancy was 89.6 percent, the highest in the nation. By September 2020, occupancy had dropped to 38.9 percent, lowering daily room rates. Through the third week of March 2021, occupancy in hotels had climbed to slightly over 50 percent.

Manhattan Hotel Rooms

Transportation Was at Near Standstill

Private tourism-related transportation employment in the city totaled 45,700 jobs in 2019 and declined by 20.9 percent in 2020. Transportation employment represents 16.1 percent of total tourism jobs and nearly 5 percent of wages. Air transportation and related services, including airport operations, account for more than 84 percent of total tourism-related transportation jobs, and have a comparatively higher average salary of $80,200. Air transportation has been impacted by the sharp drop in passenger numbers and in the number of flights arriving and departing, which were down 69.1 percent in city-area airports in January 2021.

Yellow taxis saw their average trips per day decline by 96 percent from January 2020 to its trough in April 2020, according to the city’s Taxi and Limousine Commission. The daily farebox totals for yellow and green cabs was down 79.5 percent in January 2021 compared to the prior year. New York City airports also came to a near standstill, with only gradual improvements. In August 2020, air passenger screenings were down 71 percent in the nation and 80.6 percent in New York City. Despite some improvement over the fall and winter, the city still lags the nation. The number of passengers screened in February 2021 remained well below prior-year levels, down 59.5 percent and 70.1 percent, respectively, in the nation and the city.

Industry Relief and Outlook

The most substantial federal relief program to aid businesses was the Paycheck Protection Program (PPP). In 2020, PPP granted forgivable loans to 42,800 city businesses in tourism-related industries, for a total value of $3.4 billion. These businesses accounted for 27 percent of PPP loans in the city and 18.3 percent of loan dollars disbursed. Loans were concentrated in restaurants (27.7 percent granted to tourism-related industries) and hotels (11.7 percent). Significant standalone federal grants programs have also been created for restaurants and entertainment venues, which should encourage reopening and expansion of operations, providing attractions for visitors returning to the city.

NYC & Company forecasts that domestic leisure travelers (primarily those making day trips) will be the first to rebound to 2019 levels. International travelers, who have a higher economic impact, are not expected to return to pre-pandemic levels before 2025. Business travelers to the city are not projected to surpass 2019 levels for the foreseeable future. They are expected to reach a maximum of 92 percent of pre-pandemic levels by 2024. The Global Business Travel Association forecasts that global business spending will return to 2019 levels ($1.43 trillion) by 2025.

The Tourism Industry in New York City: Reigniting the Return

Prior Industry Sector Reports
The Restaurant Industry in New York City: Tracking the Recovery

The Retail Sector in New York City: Recent Trends and the Impact of COVID-19

Arts, Entertainment and Recreation in New York City: Recent Trends and Impact of COVID-19

Find out how your government money is spent at Open Book New York. Track municipal spending, the state's 180,000 contracts, billions in state payments and public authority data. Visit the Reading Room for contract FOIL requests, bid protest decisions and commonly requested data.