Retirement Online Help for Customers

My Profile Information

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • Update Name
  • Update Address 
  • Update Phone Number
  • Update Email
  • Update Delivery Preferences for:
    • Correspondence
    • Member Annual Statement (members only)
    • Retiree Annual Statement (retirees and beneficiaries only)
    • 1099-R Tax Form  

 


Security Settings

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • Change Your Password
  • Update Security Settings

 

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Members

Beneficiaries for Your Death Benefit

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • Add a Beneficiary
  • Update Existing Beneficiary Information
  • Remove a Beneficiary
     
Loans

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • Apply for a Loan
  • Use the Loan Payment Calculator
  • Change Your Loan Payment Terms
  • Make a One-Time Loan Payment
  • View Payment History

 

Membership & Service Credit

Employment History and Service Credit Purchase

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • View Employment History
  • Request Additional Service Credit
  • Make a One-Time Service Credit Payment
  • Payroll Deductions
  • View Online Payment History

Tier, Transfers and Withdrawals

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • Transfer Your Membership
  • Reinstate a Previous Membership
  • Withdraw Your Membership
Retirement

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • Estimate Your Pension
  • Apply for Retirement
  • Change Retirement Application
  • Upload Documents for Retirement Application

 

Statements and Documents

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • View Member Annual Statement
  • Generate Mortgage Verification Letter
  • Generate Income Verification Letter
  • View and Print 1099-R Tax Form
  • Find Documents and Correspondence

 

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Retirees

Beneficiaries for Your Post-Retirement Death Benefit

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • Add a Beneficiary
  • Update Existing Beneficiary Information
  • Remove a Beneficiary
Pension Details for Retirees

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • View Pension Payments
  • Update Direct Deposit
  • View Final Average Earnings Summary

 

Report Earnings

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • How to Report Post-Retirement Earnings
Statements and Documents for Retirees

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • View Retiree Annual Statement
  • Generate Income Verification Letter
  • Find Documents and Correspondence
Tax-Related Information for Retirees

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • View 1099-R Tax Form
  • Update Federal Tax Withholding

 

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Beneficiaries

Pension Details for Beneficiaries

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • View Pension Payments
  • Update Direct Deposit

Note: The Final Average Earnings Summary does not apply to beneficiaries. This feature is only available to retirees.

 

Statements and Documents for Beneficiaries

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • View Retiree Annual Statement
  • Generate Income Verification Letter
  • Find Documents and Correspondence
Tax-Related Information for Beneficiaries

This User Guide and Self-Paced Training outline how to complete the following transactions in Retirement Online:

  • View 1099-R Tax Form
  • Update Federal Tax Withholding

 

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