I. OSC Guide to Financial Operations Overview

Guide to Financial Operations

I.5 OSC Bureau Contact Information

I. OSC Guide to Financial Operations Overview
Guide to Financial Operations

STATEWIDE FINANCIAL SYSTEM HELP DESK

The SFS Help Desk is the central point-of-contact for system-related questions and problems of a technical nature for SFS users. The SFS Help Desk will provide first-call, timely resolution of system problems and manage issue escalation.

The SFS Help Desk is staffed Monday through Friday. Agency users will not have 24-hour, daily Help Desk support.

The SFS Help Desk can be accessed via email at [email protected] or by telephone at (518) 457-7737 or toll-free at (877) 737-4185.


BUREAU OF ACCOUNTING OPERATIONS

Agencies should contact the SFS Help Desk for assistance regarding the policies and practices of New York State regarding:

  • Appropriation accounting;
  • General ledger accounting;
  • Revenues, receivables and check control; and
  • Tax, refunds, e-payments, and warrants.

The SFS Help Desk can be accessed via e-mail at [email protected] or by telephone at (518) 457-7737 or toll-free at (877) 737-4185.


BUREAU OF CONTRACTS

Questions regarding Chapter XI - Procurement and Contract Management content should be directed to the OSC Bureau of Contracts unless other contact information has been specifically identified in the applicable content section.

By Mail:

Office of the State Comptroller
Bureau of Contracts
110 State Street, 11th Floor
Albany, NY 12236

By Phone: 
General Information(518) 474-6494
Vendor Responsibility (OSC Help Desk)(518) 408-4OSC (4672) or 1-866-370-4OSC (4672)
Electronic Documents Submission System (OSC Help Desk)(518) 408-4OSC (4672) or 1-866-370-4OSC (4672)
Requests related to receipt of contract transactionsSFS Helpdesk


BUREAU OF FINANCIAL REPORTING

Questions regarding Chapter XVI - GAAP-Based Financial Reporting content should be directed to the OSC Bureau of Financial Reporting and Oil Spill Remediation unless other contact information has been specifically identified in the applicable content section.

They can be reached at:

Assistant Director
Bureau of Financial Reporting and Oil Spill Remediation
Office of the State Comptroller
110 State Street, 9th Floor
Albany, NY 12236

Email: [email protected]


BUREAU OF STATE EXPENDITURES

Agencies should direct questions to the OSC Bureau of State Expenditures Customer Service Help Desk, unless other contact information has been specifically identified in the applicable content section.

The OSC Bureau of State Expenditures can be reached by mail at:

Office of the State Comptroller
Bureau of State Expenditures
110 State Street, 10th Floor
Albany, NY 12236

For general questions, please contact the OSC Bureau of State Expenditures Customer Service Help Desk at:

[email protected] or (518) 474-4868

For questions regarding the following topics, please contact:

Guide to Financial Operations

REV. 07/08/2024