What to Expect from Us


  • If you submitted your claim online, you’ll receive an email from LostMoney within 24 hours. Check your spam folder if you didn’t get it.  Most claims submitted online are processed within 2 weeks.
  • If you submitted your claim by mail, you’ll receive a letter from us within 60 days. Claims submitted by mail, or those that require additional documentation, are usually processed within 90 days from the date of the first letter we sent to you or when we receive your documents online.
  • We'll send you another letter if we need more information or documents. Your claim will be processed faster if you send us the requested documents online.
  • You’ll receive a check after your claim is completed, typically within 2 weeks.


The Comptroller’s Office never charges a fee for returning unclaimed funds. However, Location Service Providers may contact you, and they do charge a fee. The maximum fee they can charge you for helping you recover your money is 15 percent.

The Value of Your Claim

To protect your privacy and prevent fraud, we can’t tell you the amount of your claim until we receive and confirm your proof of ownership. Once ownership is confirmed, you will receive a letter with the account details and amount of claim. Note that all items that appear online are at least $20 or one share of stock. 

Electronic Communication

By providing your email address, mobile and/or fax number you agree that we may correspond with you using these methods. Standard data fees and text messaging rates may apply based on your plan with your mobile phone center.

If you selected to receive text message updates, we’ll send you a text when your claim is received and when your claim is approved for payment. Look for a text from LostMoney.

We may correspond with you by email – check your spam folder to make sure you didn’t miss an email from [email protected].